FAQ

  1. What types of watches do you offer?
    At ZL Imperium, we offer a wide range of timepieces, including luxury watches, casual watches, smartwatches, sports watches, and limited edition pieces. We have something for every style and occasion.

  2. How do I make a purchase on your website?
    Simply browse our collection, select the watch you’d like to purchase, and click the “Add to Cart” button. Then, proceed to checkout where you can enter your shipping details and payment information to complete your order.

  3. Can I cancel or modify my order after placing it?
    If you need to cancel or modify your order, please contact us as soon as possible. Once the order has been shipped, we won’t be able to make changes, but we’ll assist you with returns if necessary.

  4. How long does shipping take?
    Shipping times depend on your location. Domestic orders typically take 3-7 business days. For international orders, shipping times may vary based on the destination.

  5. What should I do if my order doesn’t arrive?
    If your order hasn’t arrived within the estimated time frame, please contact us with your order number. We’ll check the shipping status and work with the carrier to resolve any issues.

  6. Can I return or exchange a watch?
    Yes, we offer a 7-day return and exchange policy. Watches must be returned in their original, unused condition with all packaging and documentation. For more details, please visit our Return Policy page.

  7. Are your watches water-resistant?
    Many of our watches are water-resistant, but water resistance varies by model. You can check the specific water resistance rating for each watch in the product description.

  8. What should I do if my watch is damaged or defective?
    If your watch arrives damaged or has a defect, please contact our customer support team within 48 hours of receiving the item. We’ll guide you through returning the item and processing a replacement or refund.